Coaching Agreement
This Coaching Agreement is designed for use in the United Kingdom and is intended as a clear summary of how I work with clients. It does not replace independent legal advice. By booking and paying for coaching services and ticking the agreement box at checkout, you confirm that you have read and agree to these terms.
1. Nature of Coaching
Coaching is a professional relationship designed to support you in clarifying your goals, exploring options and taking action toward personal or professional change. The Coach is not a doctor, therapist, counsellor, or financial adviser and does not provide medical, mental health, legal or financial advice.
Coaching may include tools such as journalling prompts, exercises, mindset practices and, where appropriate and with your consent, energy work (including Reiki).
2. Responsibilities
The Coach agrees to:
- Provide coaching sessions with reasonable care and skill.
- Maintain appropriate professional boundaries and confidentiality, as set out in this Agreement.
- Be honest about what coaching can and cannot offer.
- Give reasonable notice if a session needs to be rescheduled.
The Client agrees to:
- Participate fully, honestly and responsibly in sessions.
- Take responsibility for their own decisions, actions and results.
- Seek appropriate medical, legal, financial or other professional advice where needed.
- Inform the Coach of any relevant physical or mental health conditions that may affect coaching.
- Not attend sessions under the influence of alcohol or recreational drugs.
3. Confidentiality & Data Protection
The Coach will treat all information shared during coaching as confidential, except where disclosure is required by law, where there is a risk of serious harm to the Client or another person, or where the Coach needs to discuss aspects of the work with a supervisor for professional development. In such cases, the Client will not be personally identifiable.
Client information will be stored securely in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For more details, please see the site Privacy Policy.
4. Fees, Payment & Packages
Current coaching fees and package options are stated on the website and/or in written communication from the Coach.
- Unless otherwise agreed in writing, payment is due in full in advance of the first session of a package.
- Instalment plans may be offered at the Coach’s discretion. Late or missed payments may result in sessions being paused until payment is brought up to date.
- All fees are non-transferable.
5. Cancellations & Rescheduling
The Client may cancel or reschedule a session by giving at least 24 hours’ notice.
- Sessions cancelled with less than 24 hours’ notice, or non-attendance without notice, may be charged in full and counted as a used session.
- The Coach will give as much notice as possible if they need to reschedule a session due to illness or unforeseen circumstances. Any cancelled session by the Coach will be rearranged at no additional cost to the Client.
6. Refunds
Because coaching requires active participation and commitment, fees are generally non-refundable once a package has started.
In exceptional circumstances, and at the Coach’s sole discretion, a partial refund may be offered for unused sessions if the coaching relationship ends early. Any refunds will be calculated based on the full, non-discounted session rate, not pro-rated package prices.
7. Termination of Coaching
Either the Client or the Coach may end the coaching relationship at any time by providing written notice (for example, by email).
The Coach may terminate this Agreement immediately if the Client behaves in an abusive, discriminatory or otherwise inappropriate manner, or breaches these terms. On termination, any sessions already delivered remain payable and no further sessions will be provided unless otherwise agreed in writing.
8. Limitation of Liability
Coaching is a collaborative process and results cannot be guaranteed. The Client accepts that they are responsible for their own decisions, actions and outcomes.
To the fullest extent permitted by law:
- The Coach’s total liability for any loss or damage arising from this Agreement shall be limited to the fees paid by the Client for coaching services.
- The Coach shall not be liable for any indirect, consequential or special loss.
9. Health & Wellbeing
Coaching and any energy work offered alongside it are complementary to, not a replacement for, medical or mental health care. The Client should consult a suitably qualified professional for any concerns about their physical or mental health.
10. Group Programmes (if applicable)
If the Client participates in a group coaching programme, they agree to respect the privacy and confidentiality of other participants and not share their personal information or stories outside the group.
11. Complaints
If the Client is unhappy with any aspect of the coaching services, they agree to raise this with the Coach in the first instance so that the issue can be discussed and, where possible, resolved.
12. Governing Law
This Agreement and any dispute arising from it shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in relation to any such dispute.
13. Acceptance
By booking or paying for coaching services and ticking the checkbox at checkout confirming that you have read and agree to the Coaching Agreement, you confirm that:
- you have read, understood and agree to this Coaching Agreement; and
- you are over 18 years of age and legally capable of entering into this Agreement.
